The Retrax PowerTrax Pro MX is a popular powered tonneau cover for pickup trucks, offering convenience and security.

While many users enjoy their covers without issues, some have encountered problems.

If you’re a current owner or considering purchasing one, you might be wondering about potential challenges.

In this article, I’ll dive into common issues and their solutions. Whether you’re troubleshooting or just doing your research, I’ve got you covered with the information you need.

Retrax PowerTrax Pro MX Problems

Common Retrax PowerTrax Pro MX Problems and Solutions

Unreliable Opening and Closing

One of the most frustrating issues some PowerTrax Pro MX owners face is inconsistent operation when opening or closing the cover. This can manifest in a few ways:

Intermittent Response

You press the button, and nothing happens. Or maybe it works sometimes but not others.

This unpredictability can be maddening, especially when you’re in a hurry or dealing with bad weather.

Possible Causes:

  • Weak battery in the remote
  • Interference from other electronic devices
  • Faulty receiver unit
  • Loose wiring connections

Solutions:

Replace the remote battery: This is a quick and easy fix to try first. Use a high-quality battery for best results.

Check for interference: Try operating the cover from different positions around your truck. If it works better in some spots, you might have an interference issue.

Inspect wiring: Look for any loose connections, especially where the wiring enters the canister. Tighten any loose connections carefully.

Reset the system: Disconnect the power for a few minutes, then reconnect. This can sometimes resolve electronic glitches.

Contact Retrax support: If the problem persists, you may need a replacement receiver unit or professional diagnosis.

Partial Opening or Closing

The cover starts to move but stops partway through its cycle. This can leave your truck bed exposed or prevent you from accessing your cargo.

Possible Causes:

  • Debris in the tracks
  • Misalignment of the cover
  • Weak motor
  • Low voltage from the truck’s electrical system

Solutions:

Clean the tracks: Use compressed air or a soft brush to remove any dirt or debris that might be obstructing the cover’s movement.

Check alignment: Ensure the cover is properly aligned in the tracks. Consult your installation manual for proper adjustment procedures.

Charge your truck’s battery: A weak truck battery can lead to insufficient power for the cover’s motor.

Lubricate moving parts: Apply a silicone-based lubricant to the tracks and rollers, following the manufacturer’s recommendations.

Consider a motor replacement: If the problem persists and your cover is out of warranty, you may need to replace the motor unit.

Weak Motor Performance

Weak Motor Performance

A common complaint among some PowerTrax Pro MX owners is that the motor seems underpowered, struggling to open or close the cover smoothly.

Symptoms of a Weak Motor

  • Cover moves slowly or hesitates during operation
  • Motor sounds strained or labored
  • Cover requires manual assistance to complete its cycle

Possible Causes:

  • Normal break-in period not complete
  • Motor wearing out over time
  • Electrical system issues
  • Excessive friction in the tracks or rollers

Solutions:

Be patient during break-in: New covers may require a break-in period of several weeks for the seals to settle and moving parts to smooth out.

Lubricate the system: Apply a recommended lubricant to all moving parts, including tracks, rollers, and the canister mechanism.

Check voltage: Use a multimeter to ensure your truck’s electrical system is providing adequate power to the cover’s motor.

Adjust tension: Some models allow for tension adjustment. Consult your manual for proper procedures.

Consider a motor upgrade: Contact Retrax about the possibility of installing a higher-powered motor if your cover is out of warranty.

Clunky Operation

Clunky Operation

Even when the cover opens and closes fully, some users report a less-than-smooth operation.

This can be concerning, especially given the premium price point of the PowerTrax Pro MX.

Causes of Clunky Movement

  • Misalignment of tracks or rollers
  • Debris buildup
  • Worn or damaged components
  • Improper installation

Solutions:

Realign the cover: Carefully follow the installation instructions to ensure proper alignment of all components.

Clean thoroughly: Remove the cover (if possible) and clean all tracks, rollers, and the canister area.

Inspect for damage: Look for any bent or worn parts that may be causing rough operation.

Lubricate moving parts: Use a silicone-based lubricant on all moving components, following Retrax guidelines.

Adjust rollers: Some models allow for roller adjustment. Consult your manual for proper procedures.

Water Leakage Issues

Water Leakage Issues

A tonneau cover should keep your truck bed dry, but some PowerTrax Pro MX owners have reported water intrusion problems.

Common Leak Points

  • Around the canister
  • Along the sides of the cover
  • At the tailgate seal

Solutions:

Check seal integrity: Inspect all rubber seals for damage or improper seating. Replace if necessary.

Adjust cover tension: Proper tension helps the cover sit flush against the bed rails.

Clean drain tubes: Ensure the built-in drain tubes are clear of debris.

Apply additional sealant: Use a compatible weatherstrip adhesive to reinforce problem areas.

Verify proper installation: Improper installation can lead to gaps. Double-check all mounting points.

Canister Damage During Shipping

Canister Damage During Shipping

Some users have reported receiving damaged canisters, which can affect the cover’s functionality and appearance.

Preventing and Addressing Shipping Damage

  • Inspect upon delivery: Thoroughly check the package before accepting delivery.
  • Document any damage: Take photos and contact the seller immediately if you notice any issues.
  • Request replacement parts: Most reputable sellers will quickly send replacement components for shipping damage.
  • Consider professional installation: If you’re unsure about handling damaged parts, seek professional help to ensure proper setup.

Jerky Roll Up and Unroll

Jerky Roll Up and Unroll

A smooth rolling action is crucial for the PowerTrax Pro MX’s operation and longevity. Jerky movement can be frustrating and potentially damaging.

Causes of Jerky Movement

  • Misaligned tracks
  • Debris in the rolling mechanism
  • Worn or damaged slats
  • Improper tension

Solutions:

Clean the tracks and rollers: Use compressed air and a soft brush to remove any debris.

Check for obstructions: Look for anything that might be catching on the slats as they roll.

Inspect slats: Replace any damaged slats that may be causing the jerky motion.

Adjust tension: Follow the manufacturer’s guidelines to set proper tension on the rolling mechanism.

Lubricate: Apply a silicone-based lubricant to all moving parts, being careful not to over-lubricate.

Lack of Manual Override

Lack of Manual Override

One design limitation of the PowerTrax Pro MX is the absence of a manual override system. This can be problematic if the motor fails or you lose power.

Workarounds for Power Failures

  1. Keep a backup power source: A portable jump starter can provide emergency power to operate the cover.
  2. Learn the emergency release: Familiarize yourself with any emergency release mechanisms in case of total failure.
  3. Consider a manual model: If frequent power issues are a concern, a manual Retrax cover might be a better fit.

Scratches on Slats

Scratches on Slats

The appearance of scratches on the cover’s slats can be disheartening, especially on a premium product like the PowerTrax Pro MX.

Preventing and Addressing Scratches

Careful loading: Use caution when loading items into the truck bed to avoid scraping the cover.

Regular cleaning: Keep the cover clean to prevent abrasive dirt buildup.

Apply protective film: Consider adding a clear protective film to high-wear areas.

Touch-up options: For minor scratches, carefully applied touch-up paint can help.

Professional repair: Deep scratches may require professional refinishing or slat replacement.

Break-In Period Required

New PowerTrax Pro MX covers often require a break-in period for optimal performance. This can be frustrating for users expecting perfect operation right away.

Managing Expectations During Break-In

Be patient: Allow 2-4 weeks of regular use for the cover to settle.

Gentle operation: Avoid forcing the cover during this period.

Regular maintenance: Clean and lubricate as recommended to aid the break-in process.

Monitor progress: Keep track of any improvements in operation over time.

Contact support: If you don’t see improvements after the break-in period, reach out to Retrax.

Struggles to Fully Close

Struggles to Fully Close

Some users report that their PowerTrax Pro MX has difficulty closing completely, leaving a small gap at the tailgate end.

Troubleshooting Closing Issues

Check for obstructions: Ensure nothing is blocking the cover’s path.

Verify track alignment: Misaligned tracks can prevent full closure.

Inspect latch mechanism: Make sure the latch is clean and functioning properly.

Adjust motor limits: Some models allow for adjustment of the motor’s closing limit.

Consider professional adjustment: If DIY efforts fail, a professional installer may be able to fine-tune the system.

Final Thoughts

The Retrax PowerTrax Pro MX is a sophisticated piece of equipment that can greatly enhance your truck’s utility.

While it’s not without its challenges, many issues can be resolved with proper maintenance and troubleshooting.

If you’re experiencing persistent problems, don’t hesitate to contact Retrax support or a professional installer.

With the right care and attention, your PowerTrax Pro MX can provide years of reliable service, keeping your truck bed secure and your cargo protected.

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