The RetraxPRO XR is a popular retractable tonneau cover known for its durability and sleek design.
While many truck owners enjoy this product without any hiccups, some have faced challenges.
If you’re a current owner or considering purchasing one, you might be wondering about potential issues.
Don’t worry – I’ve got you covered! In this article, I’ll walk you through common problems and their solutions.
Many of these fixes are straightforward, so you’ll be back to enjoying your truck bed cover in no time.

RetraxPRO XR Problems: Common Issues and Solutions
Water Leakage Issues

One of the most frequent complaints about the RetraxPRO XR is water leakage.
While it’s not designed to be 100% waterproof, excessive leaking can be frustrating and potentially damaging to your cargo.
Causes of Leaks
- Improper installation
- Worn or damaged seals
- Clogged drain tubes
- Misalignment of the cover
Solutions
Check the installation: Make sure the cover is properly aligned and all mounting hardware is tight. Pay special attention to the rail system and how it connects to the canister.
Inspect and replace seals: Look for any worn or damaged seals, especially around the edges of the cover and where it meets the truck bed. Replace any that show signs of wear.
Clean drain tubes: The RetraxPRO XR has a built-in drainage system. Make sure these tubes aren’t clogged with debris. You can use compressed air or a pipe cleaner to clear them out.
Adjust alignment: If the cover isn’t sitting flush, it can create gaps for water to enter. Carefully follow the manufacturer’s instructions to realign the cover.
Apply additional sealant: As a last resort, you can apply a weatherproof sealant along the edges where leaks are occurring. Be cautious, as this might affect your warranty.
Noisy Operation While Driving

A rattling or vibrating noise while driving can be annoying and might indicate a problem with your RetraxPRO XR.
Causes of Noise
- Loose hardware
- Misalignment of components
- Debris in the track system
Solutions
Tighten all hardware: Go through and check that all bolts, screws, and clamps are properly tightened.
Check alignment: Ensure the cover is properly aligned in the track system. Misalignment can cause parts to rub against each other, creating noise.
Clean the tracks: Remove any debris from the track system. Small pebbles or dirt can cause rattling noises.
Apply lubricant: A silicone-based lubricant on the tracks can help reduce friction and noise. Be sure to use a product that won’t attract dirt or grime.
Inspect for wear: Look for any worn parts that might be causing the noise. Contact RetraxPRO customer service for replacement parts if needed.
Drain System Clogging and Freezing

The drain system is crucial for managing water that gets under the cover. However, it can be prone to clogging or freezing in cold weather.
Causes of Drain Issues
- Debris buildup
- Freezing temperatures
- Improper installation of drain tubes
Solutions
Regular cleaning: Make it a habit to clean out the drain tubes periodically, especially if you park under trees or in dusty areas.
Winter preparation: In cold climates, consider using a small amount of antifreeze in the drain system before winter sets in. Be sure to use an environmentally friendly option.
Check tube installation: Ensure the drain tubes are properly connected and positioned. They should have a clear path for water to flow out of the bed.
Heat tape: In extremely cold areas, you might consider applying heat tape to the drain tubes to prevent freezing.
Canister Taking Up Significant Bed Space

The canister that houses the retracted cover can take up more bed space than some users expect.
Managing Bed Space
Measure before buying: If you haven’t purchased yet, carefully measure your truck bed and compare it to the specifications of the RetraxPRO XR.
Use space efficiently: Consider using storage solutions that work around the canister, like toolboxes designed to fit with tonneau covers.
Adjust your loading strategy: Learn to load your truck bed efficiently, placing smaller items in the space under and around the canister.
Consider alternatives: If bed space is crucial for you, you might want to look into other tonneau cover styles that don’t use a canister system.
Difficulty Closing in Angled Positions

Some users report trouble closing the cover when their truck is parked on an incline.
Tips for Angled Closing
Use two hands: When closing on an angle, use one hand on each side of the cover to guide it evenly into the closed position.
Check for obstructions: Ensure nothing is blocking the track system or preventing the cover from closing smoothly.
Adjust parking: If possible, try to park on level ground when you need to open or close the cover.
Maintenance check: If the problem persists, check the track system for any misalignment or damage that might be causing the issue.
Plastic Components Breaking Easily

Some users have reported issues with plastic components, particularly the end caps, breaking or cracking.
Preventing and Addressing Breakage
Careful handling: Be gentle when operating the cover, especially in extreme temperatures when plastic can become more brittle.
Regular inspections: Check plastic components regularly for signs of wear or stress.
Replacement parts: If a plastic component breaks, contact RetraxPRO customer service for official replacement parts.
Consider upgrades: Some aftermarket companies offer metal replacements for certain plastic components.
Inadequate Weather Sealing at Tailgate

The area where the cover meets the tailgate can be a weak point for weather sealing.
Improving Tailgate Sealing
Check alignment: Ensure the cover is properly aligned and sitting flush with the tailgate.
Inspect seals: Check the rubber seals around the tailgate area for wear or damage.
Add weatherstripping: Consider adding additional weatherstripping along the tailgate for a tighter seal.
Adjust locking mechanism: Sometimes, adjusting the locking mechanism can help the cover sit more securely against the tailgate.
Problems with Lock Mechanism

Issues with the locking mechanism can be frustrating and potentially compromise the security of your truck bed.
Troubleshooting Lock Problems
Lubrication: Apply a dry lubricant to the lock mechanism to ensure smooth operation.
Check for debris: Make sure there’s no dirt or debris interfering with the lock’s operation.
Alignment check: Ensure the cover is properly aligned so the lock engages correctly.
Professional service: If problems persist, consider having a locksmith or the manufacturer service the lock.
Heat Retention on Sunny Days

The aluminum construction of the RetraxPRO XR can lead to significant heat buildup in the truck bed on sunny days.
Managing Heat Issues
Park in shade: When possible, park your truck in shaded areas to reduce direct sunlight exposure.
Use a thermal barrier: Consider adding a thermal barrier or insulation under the cover to reduce heat transfer.
Ventilation: If heat is a major concern, you might want to look into adding ventilation options to your truck bed.
Timing: On extremely hot days, try to access your truck bed during cooler parts of the day.
Installation Challenges and Misalignment
Proper installation is crucial for the RetraxPRO XR to function correctly. Misalignment can lead to many of the issues we’ve discussed.
Ensuring Proper Installation
Follow instructions carefully: Take your time and follow the manufacturer’s instructions step by step.
Use proper tools: Make sure you have all the necessary tools before starting the installation.
Get help: The cover can be heavy and awkward to handle. Having an extra set of hands can make installation much easier.
Professional installation: If you’re not confident in your DIY skills, consider having the cover professionally installed.
Regular checks: Even after installation, periodically check the alignment and tighten any loose hardware.
Inconsistent Manufacturing Quality
Some users have reported receiving products with manufacturing defects or inconsistent quality.
Dealing with Quality Issues
Inspect upon arrival: Thoroughly inspect your RetraxPRO XR as soon as you receive it, before installation.
Document any issues: If you notice any defects, document them with photos and contact the seller immediately.
Know your warranty: Familiarize yourself with the warranty terms so you know what’s covered.
Quality control check: Before installing, do a quick quality control check, looking for any obvious defects or missing parts.
Final Thoughts
While the RetraxPRO XR is a popular and generally well-regarded tonneau cover, it’s not without its challenges.
By being aware of these common issues and their solutions, you can make an informed decision about whether this cover is right for you.
If you already own one, I hope these tips help you get the most out of your investment.
Remember, regular maintenance and proper use can prevent many problems and extend the life of your tonneau cover. Happy trucking!